Question 1

How green is the technology

Accepted Answer

swatcheditor™ is an evergreen platform. It's development was mindful of it's potential digital energy impact so it has used the latest technology to create the smallest possible files without compromising their visual quality. We have put sustainability at the heart of our development.

swatcheditor™  is efficient and sustainable and won’t leave any cached files behind once you delete artwork from the library.

Question 2

Do you have a demo?

Accepted Answer

Yes - please click here (javascript:void(0))to see our demo videos

Question 3

How to upload Garments to swatcheditor™

Accepted Answer

1. So you are a customer of SwatchEditor. Amazing and thank you for joining the phygital evolution! We would be delighted to share our knowledge of using 3d formats and preparing them for light and efficient usage on in the internet, WEB3 and the metaverse. Please Email us for directions, and also happy to zoom a live tutorial.
2. You can upload .glb files to SwatchEditor. These are the most up to date and efficient form of 3d extensions to use on any form of 3D platforms. 
3. We are always researching the most efficient way to work in virtual 3D.

Question 4

Can I change the RGB?

Accepted Answer

Yes you can change each colour separately and universally. You can also change the saturation and lightness. This application is just for sampling and you will need to take a note of the numerical values. The ability for you to play with colour is to give you a tool to visualise your design in a colourway of choice and help with purchasing decisions. You will need to make adjustment using your original layered file. This is just a visualising tool to help with choosing print.

Question 5

What format should I upload my artwork?

Accepted Answer

For a perfect repeated tile you will need to save your original artwork flattened at 144 dpi as a jpg.

You can save a jpg at 300 dpi on the low res setting. Keep your file size small as this will affect the loading times when sending collections to clients.
 
Drag and drop or upload your file to the SwatchEditor app and it will work out the original size for you automatically. You can also edit that size.
 
You can add any image you like to the swatcheditor just to test how an image or design might look in another colourway. You can upload single images for prints and embroidery. Great for testing size,colour and placement. The swatcheditor will be great for TShirt design.

Question 6

Where is my artwork uploaded to and how secure is it?

Accepted Answer

Your artworks is upload to a private and secure database. As soon as you delete a swatch from your library all instances of that design are deleted from the database and internet. We cannot control screengrabs or screen videos and this is your responsibility to advise your clients about privacy and copyright. You must delete files from your subscription that you don't want or to downsize your subscription.

Question 7

How do I share designs with a client?

Accepted Answer

Within your workspace you will see a link to Export a design. This link can be sent to your client/colleague where they can view the link within a private 3D workspace only showing the a specific swatch or swatches. You will need to load more than one swatch into a garment with segments to sent more than one swatch or you can create a collection within your library and share that collection. Remember you can delete items from your library and that will reflect in the shared link.

Question 8

How will swatcheditor add value to my design swatches

Accepted Answer

You will be giving your clients a way to view 2D swatches in a 3D environment. Your clients/colleagues will be able to play with colour and scale to see if a print fits with their selection requirements. You will also be adding value to your brand, becoming more competitive, future proofing your brand within the advancement of 3D manufacturing and building a more sustainble business. You can also use the swatcheditor to compliment real-life tradeshows. You will be able to send links safely and efficiently at a buyers request and delete the file swiftly if need be.

Question 9

Does swatcheditor store your patterns?

Accepted Answer

Yes swatcheditor has a library to store low resolution images. If you load up a tile it is a flattened version and is not shown anywhere other than your private library within swatcheditor, giving you an extra level of security. As the swatches are shown on 3D assets it would be difficult for a viewer to get a flattened 2D version of the design, again adding another level of security.

Question 10

Can swatcheditor work with websites created in  Shopify/Square Space etc

Accepted Answer

Yes, it can be fully integrated or plugged into any website platform, or you can embed SwatchEditor links into your site.

Question 11

Are there any other garments in the shop.

Accepted Answer

Yes the generic ones that come with your subscription and also some in our shop:
 
TShirt (one swatch viewing) good for placments
Summer Dress (multi swatch viewing)
Long Day Dress (multi swatch viewing)
TShirt and Knickers (multi swatch viewing)
Beach Outfit (multi swatch viewing)
Mens shirt and shorts (multi swatch viewing)
 
You can now upload your own 3D objects. We have shop where you can purchase (some paid, some free) garments and objects. Don't forget you can use 3D objects from WGSN, Turbo Squid, Clo3d, Marvellous Designer etc.
 
The plugin option will allow you to add 6 designs of your own if you wish. We can also help you create the 3D cads at an extra cost. Remember the 3D garments are fully usable CMT patterns to create garments if you need to sell them or license them. 
If you are a retailer you might like to load your seasonal 3D garments to help with building your print collection.

Question 12

Can I add a video of my flow fabric on my Ecommerce site or Social Media Site.

Accepted Answer

There is no facility to save an asset video, but  you can easily record and edit a video from your computer, iPad or iPhone. Be careful about loading too many videos into your Ecommerce site, it takes up energy and your website might take time to load.
 
You can take a screen video - please take into account the energy usage of doing this.

Question 13

Can I add a watermark to my swatches.

Accepted Answer

Yes you can add a watermark to your swatches. This facility is in your account settings and you have the ability to switch this on or off. There is a time lag involved in this.

Question 14

What happens to my swatch library if I cancel my subscription?

Accepted Answer

Why would you want to cancel? You don't have to cancel your subscription. Keep it for free as long as SwatchEditor lives. You will always have 2 free swatch upload swatches. All you need to do is change your subscription in your Accounts and delete the necessary swatches and/or 3D Objects.

Question 15

Is there a free trial?

Accepted Answer

There is a free subscription to SwatchEditor here.(http://app.swatcheditor.com)

SwatchEditor is free for the first 2 SwatchUploads - which you can swap in and out as you wish.

If you want to add to your library or 3D objects there is a sliding scale in your Accounts area. This is when you will need to add your bank account details. The sliding scale will tell you how much your monthly bill will be and you can change this whenever you wish. You will receive an invoice every month reminding you of your subscription.

SwatchEditor™ has been tested within the industry and we are confident that you will enjoy the product and experience. There are lots of tutorials and videos around that show how the product works.  Please feel free to contact us for a demo and discuss the benefits of swatcheditor further.

Question 16

How do I cancel my subscription.

Accepted Answer

You can cancel your subscription through your account settings.

Question 17

Can I use this for interiors and accessories

Accepted Answer

Yes you can use the flow and scrunch to test print designs. We do have some accessories and interior objects in our shop.(https://www.swatcheditor.com/shop)
Please get in touch if you would like to upload your own assets such as shoes, bedlinen, cups etc. We take your needs seriously and will work quickly to develop a workspace that can cater for all industry needs.

We are happy to discuss ideas of how you can license the software to suit your needs for your industry.

Question 18

Is the flow fabric a filmed video?

Accepted Answer

No the flow fabric is made up of code and is not a looped sequence. This has been designed to give you the best experience, fantastic imagery and smartest use of energy to build into your sustainability requirements.

Question 19

How can I add my logo to the site

Accepted Answer

You can add a header card to your swatches in the Accounts area. You will need to create a jpg of your header. Remember the flow fabric is 50cm wide so you should create it this wide and what ever height you want. Save the jpg as low resolution as you can. Remember to save energy as this will help when you share a link with your colleagues and clients.

FAQ's

Please find answers to our most common questions below but if you still need help drop us an email and we'll get back to you as soon as possible.

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